Privacy policy
Last updated: October 5, 2025
This Privacy Policy describes how Essivia (“Essivia,” “we,” “us,” or “our”) collects, uses, and shares your personal information when you visit essivia.com, make a purchase, contact us, or otherwise use our services.
By using our website, you acknowledge the practices described in this Privacy Policy.
Information We Collect
Depending on how you interact with Essivia, we may collect information including:
- Name
- Billing and shipping address
- Email address
- Telephone number
- Order and transaction information
- Payment-related information
- Device and browser information
- IP address
- Website activity
- Communications you send to us
- Marketing preferences
Payment information is processed through our payment service providers. We do not directly store complete credit card numbers.
How We Use Your Information
We may use personal information to:
- Process and fulfill orders
- Provide shipping and delivery updates
- Process payments, returns, and refunds
- Provide customer support
- Communicate with you about your order
- Maintain and improve our website
- Detect and prevent fraud or security incidents
- Personalize your shopping experience
- Measure website and advertising performance
- Send marketing communications when permitted
- Comply with applicable laws and legal obligations
Cookies and Similar Technologies
Essivia and our service providers may use cookies, pixels, tags, and similar technologies to operate our website, remember your preferences, understand website usage, measure performance, prevent fraud, and deliver or measure advertising.
You may be able to control cookies through your browser settings or privacy controls available on our website.
Advertising and Analytics
We may work with advertising, analytics, and marketing partners to understand how customers interact with Essivia and to show advertisements that may be relevant to you.
Depending on where you live, certain advertising activities may legally be considered “selling,” “sharing,” or targeted advertising.
Where required by law, you may have the right to opt out of these activities.
How We Share Information
We may share personal information with service providers and business partners that help us operate Essivia, including:
- Shopify
- Payment processors
- Shipping and fulfillment providers
- Customer support providers
- Analytics providers
- Advertising and marketing partners
- Fraud prevention and security providers
- Professional advisers
We may also disclose information when required by law, to enforce our rights, protect customers or others, or in connection with a business transaction.
Shopify
Our store is hosted by Shopify. Shopify processes certain personal information in connection with your use of our store, including information needed to provide ecommerce, payment, security, and related services.
Data Retention
We retain personal information for as long as reasonably necessary for the purposes described in this Privacy Policy, including fulfilling orders, maintaining business and tax records, resolving disputes, preventing fraud, and complying with legal obligations.
Your Privacy Rights
Depending on your location, you may have rights relating to your personal information, including the right to:
- Request access to personal information
- Request correction of inaccurate information
- Request deletion of certain information
- Receive a copy of certain information
- Withdraw consent where processing relies on consent
- Opt out of certain targeted advertising or data-sharing activities
These rights may be subject to legal limitations and exceptions.
To submit a privacy request, contact support@essivia.com.
Marketing Communications
You may unsubscribe from promotional emails at any time by using the unsubscribe link included in our emails.
You may still receive transactional communications relating to your orders or account.
Children’s Privacy
Essivia is not intended for children, and we do not knowingly collect personal information from children in violation of applicable law.
Security
We use reasonable administrative, technical, and organizational measures designed to protect personal information.
However, no method of transmission over the internet or electronic storage is completely secure.
International Users
Your personal information may be processed in countries other than the country in which you live. Those countries may have different data protection laws.
Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes to our practices, technologies, legal requirements, or operations.
The updated version will be posted on this page with a revised “Last updated” date.
Contact Us
For questions about this Privacy Policy, your personal information, or a privacy request:
Essivia
Email: support@essivia.com
Website: essivia.com