Refund policy
Last updated: October 5, 2025
At Essivia, we want you to feel confident in your purchase. If you are not satisfied with your order, we offer a 30-day return period from the date your order is delivered.
30-Day Satisfaction Guarantee
You may request a return within 30 days of delivery.
To be eligible for a return, your item should be in reasonably good condition and include the original packaging when possible. We understand that you may need to try your Essivia product to determine whether it is right for you.
To start a return, contact us at support@essivia.com with:
- Your order number
- The email address used to place the order
- The reason for your return
Please do not send a return without contacting us first.
Return Shipping
Unless your product arrived damaged, defective, or incorrect, customers are responsible for return shipping costs.
Original shipping charges, if any, are non-refundable.
Damaged, Defective, or Incorrect Items
Please inspect your order when it arrives.
If your order is damaged, defective, or you receive the wrong product, contact us at support@essivia.com as soon as possible and include your order number and photos of the issue.
If the issue is confirmed, we will work with you to provide an appropriate replacement or refund at no additional cost.
Refunds
Once your return has been received and approved, your refund will be issued to your original payment method.
Please allow several business days for your bank or credit card provider to process and post the refund after it has been issued.
Shipping charges are not refundable unless the return is due to an error on our part or the product arrived damaged or defective.
Cancellations
Orders begin processing shortly after they are placed.
If you need to cancel or change your order, contact us at support@essivia.com as soon as possible.
We cannot guarantee that an order can be changed or cancelled once processing or fulfillment has begun.
Non-Returnable Items
Certain items may not be eligible for return, including:
- Gift cards
- Items marked final sale
- Products purchased from unauthorized third-party sellers
If you are unsure whether your order qualifies, please contact us.
Exchanges
The fastest way to receive a different item is to return the original item, if eligible, and place a new order.
Contact Us
If you have questions about a return or refund:
Essivia
Email: support@essivia.com
Website: essivia.com