Shipping policy
Last updated: January 17, 2026
At Essivia, we're committed to delivering your order as quickly and smoothly as possible.
Free U.S. Shipping
Essivia offers free standard shipping on eligible orders within the United States unless otherwise stated at checkout.
No minimum purchase is required unless a specific promotion states otherwise.
Order Processing
Orders are generally processed within 1–3 business days.
Business days are Monday through Friday, excluding applicable holidays.
During launches, promotional periods, holidays, or periods of unusually high demand, processing may take slightly longer.
Estimated Delivery
Estimated delivery times are displayed at checkout or in your order confirmation where available.
Delivery estimates begin after your order has been processed.
Delivery times are estimates and are not guaranteed. Carrier delays, weather, holidays, incorrect addresses, and other circumstances outside our control may affect delivery.
Tracking
When tracking is available, you will receive a shipping confirmation email containing tracking information after your order has shipped.
Please allow time for the carrier to update tracking information after the shipping label is created.
Incorrect Shipping Addresses
Customers are responsible for providing a complete and accurate shipping address.
If you notice an error in your shipping information, contact us at support@essivia.com immediately.
We will do our best to help, but we cannot guarantee that an address can be changed once an order has begun processing or has shipped.
Returned-to-Sender Packages
If a package is returned because of an incorrect or incomplete address, failed delivery attempt, or other customer-related delivery issue, please contact us so we can determine the available options.
Lost or Missing Packages
If your tracking information shows an unusual delay or your order appears to be lost, contact us at support@essivia.com.
We will review the shipment and assist you with the appropriate next steps.
Packages Marked Delivered
If tracking shows your package as delivered but you cannot locate it:
- Check around your property and mailbox.
- Ask household members, neighbors, or building staff.
- Allow up to 24–48 hours, as carriers may occasionally mark packages delivered before final delivery.
- Contact the carrier using your tracking information.
If you still cannot locate the package, contact Essivia and we will do our best to assist.
Damaged Orders
If your product arrives damaged, contact us at support@essivia.com with your order number and photos of the product and packaging.
Shipping Availability
Essivia currently ships within the United States only.
Contact Us
For shipping questions:
Essivia
Email: support@essivia.com
Website: essivia.com