Terms of service
These Terms of Service govern your use of the Essivia website and your purchase of products from Essivia.
Throughout these Terms, “Essivia,” “we,” “us,” and “our” refer to Essivia. “You” refers to any person who visits our website, places an order, or otherwise uses our services.
By accessing our website or purchasing from us, you agree to these Terms of Service and our Privacy Policy, Shipping Policy, and Return & Refund Policy.
1. Online Store Terms
By using this website, you confirm that you are at least the age of majority in your province, state, or jurisdiction of residence, or that you have permission from a parent or legal guardian where required.
You may not use our website or products for any unlawful or unauthorized purpose.
You may not interfere with, damage, disrupt, or attempt to gain unauthorized access to our website or related systems.
2. Product Information
We make reasonable efforts to display product descriptions, photographs, colors, dimensions, ingredients, features, and other information as accurately as possible.
However, colors and appearance may vary depending on your screen, device, lighting, manufacturing variations, or other factors.
We may modify product descriptions, packaging, specifications, or availability from time to time.
3. Cosmetic and Wellness Information
Content provided by Essivia is for general informational and cosmetic purposes only.
Our products and website content are not intended to diagnose, treat, cure, or prevent any disease or medical condition.
Individual experiences and results may vary.
If you have a medical condition, skin condition, allergy, sensitivity, or other health concern, consult an appropriate healthcare professional before using a product when necessary.
Discontinue use if irritation or an adverse reaction occurs.
4. Orders
We reserve the right to accept, decline, limit, or cancel an order at our discretion where reasonably necessary, including in cases of:
- Suspected fraud
- Pricing or inventory errors
- Product unavailability
- Unauthorized resale
- Payment issues
- Incorrect customer information
If we cancel an order after payment has been processed, the applicable amount will be refunded.
5. Prices and Payments
Prices are displayed in the currency shown on the website at checkout.
Prices, promotions, discounts, and product availability may change without notice.
You agree to provide current, complete, and accurate billing and purchase information.
6. Shipping
Shipping estimates are provided for convenience and are not guaranteed delivery dates.
Delivery times may be affected by carrier delays, weather, holidays, incorrect addresses, or circumstances outside our reasonable control.
Please review our Shipping Policy for additional information.
7. Returns and Refunds
Returns, refunds, cancellations, and damaged items are governed by our Return & Refund Policy.
8. Promotions and Discount Codes
Promotional offers may be subject to additional conditions.
Unless otherwise stated:
- Discounts cannot be combined
- Discounts have no cash value
- Promotions may be modified or ended at any time
- Promotional pricing does not apply retroactively
9. Intellectual Property
All content on essivia.com, including branding, logos, graphics, photographs, videos, text, product presentation, website design, and other materials, is owned by or licensed to Essivia and is protected by applicable intellectual property laws.
You may not reproduce, distribute, modify, publish, sell, or commercially exploit our content without permission.
10. Third-Party Services
Our website may use or link to third-party services, including payment processors, shipping providers, social media platforms, analytics services, and other technologies.
We are not responsible for the practices or content of third-party websites or services.
11. User Content
If you submit reviews, photographs, testimonials, comments, or other content to Essivia, you confirm that you have the right to submit that content.
You may not submit unlawful, misleading, abusive, infringing, or malicious content.
12. Prohibited Uses
You may not use the website:
- For unlawful activity
- To infringe intellectual property rights
- To transmit malicious software
- To collect information about others unlawfully
- To interfere with website security
- To submit fraudulent orders
- To impersonate another person
- To engage in unauthorized commercial resale
13. Disclaimer of Warranties
To the extent permitted by applicable law, our website and services are provided on an “as available” basis.
Nothing in these Terms excludes warranties, guarantees, or consumer rights that cannot legally be excluded.
14. Limitation of Liability
To the maximum extent permitted by law, Essivia will not be liable for indirect, incidental, special, punitive, or consequential damages arising from your use of our website or products.
Nothing in these Terms limits liability that cannot legally be limited or excluded.
15. Indemnification
To the extent permitted by law, you agree to indemnify and hold Essivia harmless from claims or expenses arising from your unlawful use of the website or your violation of these Terms.
16. Severability
If any provision of these Terms is determined to be unenforceable, the remaining provisions will remain in effect.
17. Changes to These Terms
We may update these Terms from time to time.
The updated version will be posted on our website with a revised “Last updated” date.
18. Governing Law
These Terms are governed by applicable law, without limiting any mandatory consumer protections available to you under the laws that apply to your purchase.
19. Contact Information
Questions about these Terms may be sent to:
Essivia
Email: support@essivia.com
Website: essivia.com